Financial Counselor

At Mount Nittany Health, we provide high-quality patient care with a unique combination of the latest in clinical technology and compassionate medical professionals. We are committed to improving both the quality and availability of healthcare in our region and seek to hire only the best to support the communities we serve.

The responsibility of the MNH Revenue Cycle Financial Counselor is to assist in the management of Accounts Receivable by working from the onsite Business Office. This will be accomplished by counseling patients and/or family members on insurance options and payment options. The position functions also as a Billing/Collections Specialist which includes understanding and knowledge of all aspects of the billing and collection process under the supervision of the Manager Revenue Cycle and to interface with all departments of the Medical Center in this process. With reimbursement contingent upon the proper billing and collection, it is the responsibility of the incumbent to have knowledge of all aspects of the accounts receivables process. This will require coordination of duties to ensure the application of policies and procedures in a manner to affect the most impact upon the Accounts Receivable.

Education:

1) High school graduate or equivalent.

Experience:

1) Three years relevant, recent counseling/collections experience including inpatient and outpatient.

Knowledge, Skills, Abilities:

1) Demonstrates leadership ability and the ability to deal with the public in direct patient contact.
2) Ability to communicate effectively with departmental personnel, supervisors, third party payors, patients, and other Medical Center personnel.
3) Demonstrates knowledge of counseling/collection terminology and process with working knowledge and proficiency of the Meditech B/AR module.
4) Demonstrates self-motivation with personal integrity and ability to organize work and work independently.
5) Possesses typing skills with knowledge of computer operations.
6) Uses communication skills necessary to approach the medical staff, hospital personnel, ancillary department etc. for any clarifications regarding record questions or problems utilizing counseling/collections rules and principles.
7) Demonstrates attention to detail.
8) Maintains a customer service focus and acts as a positive team player.

License/Certification/Registration:

1) None required.