Human Resources (HR) Service Representative

At Mount Nittany Health, we provide high-quality patient care with a unique combination of the latest in clinical technology and compassionate medical professionals. We are committed to improving both the quality and availability of healthcare in our region and seek to hire only the best to support the communities we serve.

Mount Nittany Health is currently recruiting for a temporary, full-time Human Resources Service Representative.  This temporary, twelve (12) month assignment, will run concurrent with the organization's implementation of a new Human Capital Management (HCM) system.

The Human Resources Service Representative is a key member of the Human Resources Team which provides HR Operational service and support to employees and leaders of the organization. The HR Service Representative will become familiar with a wide range of Human Resources policies, programs, and procedures to provide first line service and support to employees who call or email for help. The HR Service Representative will refer more complex requests to the appropriate team within or outside of Human Resources. The HR Service Representative is responsible for managing compliance with the license, background and certification requirements and ensures adherence with applicable employment laws, regulatory, and job description requirements.

ESSENTIAL FUNCTIONS:

• Respond to or triage all HR inquiries such as basic policy interpretation and first level progressive discipline guidance to managers, stay interviews and exit interviews. Maintain confidentiality on all HR-related matters.
• Administer verification of required clearances, licenses and certifications. Communicate with leaders and employees to ensure timely renewals and compliance with state and local requirements.
• Post hire, manage all aspects of employee personnel file to ensure compliance with regulatory requirements.
• Assist with various HR requests, which includes collecting and compiling HR metrics and reports and publishing and maintaining HR policies
• Process unemployment requests and inquiries in a timely manner
• HRIS entry and maintenance. Ensure all personnel records are updated promptly to maintain accurate system of record.
• Work independently and within a team on special nonrecurring and ongoing Human Resource and Talent Acquisition projects
• Act as a liaison between employees and other Human Resources specialties (i.e., payroll, benefits, compensation, leave, talent acquisition, labor relations)
• Photo Identification.
• Takes photos and prepares badges for new employees by using computerized photo ID system software.
• Distributes to Departments in timely manner.
• Prepares new badges for transferred or promoted employees, as well as those with name changes and/or new credentials.
• Conducts annual ID badge replacement program.
• Creation of new badge designs, as needed.
• Prepares replacement badges within 24 business hours of notification.
• Responsible for informing payroll/finance of fees associated with lost badges.
• Provides support and coverage in labor relations and benefits as needed.

Education:

1) High school diploma or equivalent

2) Bachelor Degree in Human Resources or a related field preferred

Experience:

1) One year of office/clerical support experience

2) Recent work experience in a healthcare setting preferred.

License/Certification/Registration:

1) PHR, SPHR certification or SHRM-CP, SHRM-SCP certification preferred

Knowledge, Skills, Abilities:

1) Incumbent must demonstrate the ability to respect individuals of diverse culture, providing opportunities to make informed choices, be aware of own body language and tone of voice so not to offend others.

2) Must demonstrate honesty, fairness, inspire trust and demonstrate dignity and respect to others consistently regardless of the complexity of the situation.

3) Must be able to use good reasoning and logical thinking skills to assist people in problem solving.

4) Frequently interacts with internal staff at all levels in the organization and outside agencies and organizations.

5) In all situations confidentiality is of utmost importance at all times in relation to access to employee information.

6) Conducts business in a professional and cordial manner that upholds the integrity and reputation of Mount Nittany Health